Refund Policy

Effective Date: 18/03/2025

At CV Hydro, we strive to ensure our customers are satisfied with our products and services. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
 

1. Eligibility for Returns We accept returns under the following conditions:

• The product must be unused, unopened, and in its original packaging.

• Return requests must be submitted within 7 days of receiving the product.

• Proof of purchase (e.g., order confirmation, receipt) is required for all returns.

2. Non-Returnable Items The following items are not eligible for returns:

• Perishable goods, such as live plants or organic materials.

• Products that have been used, damaged, or altered after delivery.

• Customized or personalized items.

• Digital products, including online courses, video bundles, and consulting services.

3. Return Process To initiate a return:

1. Contact our customer support team at [Contact Information] with your order number and reason for the return.

2. Our team will review your request and provide return instructions.

3. Pack the item securely and ship it to the address provided by our support team.

4. You are responsible for the shipping costs associated with returning the product.

4. Refund Policy Refunds will be processed under the following conditions:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and credited to your original method of payment.

• Shipping fees, if applicable, are non-refundable.

5. Late or Missing Refunds If you haven’t received your refund after 10 business days:

• Check your bank account again.

• Contact your credit card company or bank, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at +91 831 043 6451.

6. Damaged or Defective Products If you receive a damaged or defective product:

• Contact us within 48 hours of delivery with photos of the damage.

• We will review your claim and either send a replacement or issue a refund at our discretion.

7. Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.

• After 24 hours, cancellations may not be accepted if the order has already been processed.

8. Contact Us If you have any questions about our Return and Refund Policy, please contact us:
 

CV Hydro, a brand of Aggragannya Skills Pvt Ltd.,

Address: Shop no 10, Brothers Complex, Koottupatha Junction, Palakkad, Kerala 678001
Mobile: +91 83104 36451
Email: cv@cvhydro.com.au

By purchasing from CV Hydro, you agree to this Return and Refund Policy.